How can we help?

Sign-in, uploads, publishing and performance of the content editor.

• Can't sign in to Vuframe® Studio
• An upload fails or a model won't process
• Published changes aren't appearing

Published experiences, embeds and custom domains.

• A published experience shows "not found" (404)
• A custom domain isn't working
• Content isn't updating after publishing

Loading, hotspots, sharing and embedding of the sales app.

• Vuframe® Copilot won't load or shows a blank screen
• Hotspots or steps aren't showing correctly
• Embedding a Vuframe® Copilot on your website

Start-up, touch input, content updates and auto-launch of the trade-show app.

• The Vuframe® Kiosk display is blank or won't start
• Vuframe® Kiosk isn't showing the latest content
• Touch input isn't responding

Install the Vuframe® apps. Supported devices, browsers and headsets.

• Supported devices
• Supported browsers
• Windows app requirements

Browsers, JavaScript, cookies, network and sign-in.